Customer Solutions Architect (Austin)

TL;DR

Customer Solutions Architect: Helping customers maximize the value of their dbt Cloud deployment with an accent on technical discussions, uncovering data challenges, and showcasing how dbt Cloud can address their needs. Focus on driving customer satisfaction, resulting in renewal and expansion among existing customers.

Location: Must be based in Austin, Texas and will be in office 2 days per week.

Salary: $90,000 - $120,000 USD

Company

hirify.global is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights.

What you will do

• Manage a portfolio of Commercial or Enterprise customers and proactively monitor the health of your accounts.
• Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders.
• Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features.
• Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships.
• Be the voice of the customer in product discussions and participate in other cross-functional activities.
• Participate in the knowledge loop helping to improve our processes and assets.

Requirements

• 2+ years of experience in a post-sales role, such as a technical account manager or CSE.
• A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency.
• High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role.
• Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations.
• Willingness to travel to external and internal events is required.

Nice to have

• Bonus points for dbt certification, prior dbt experience will be very helpful in this role.
• Basic python competency and advanced SQL knowledge.
• Have experience with ancillary tools, managing data infrastructure, APIs, etc.

Culture & Benefits

• Unlimited vacation time with a culture that actively encourages time off.
• 401k plan with 3% guaranteed company contribution.
• Comprehensive healthcare coverage.
• Generous paid parental leave.
• Flexible stipends for health & wellness, home office setup, cell phone & internet, learning & development, and office space.

Hiring process

• Interview with Talent Acquisition Partner.
• Interview with Hiring Manager.
• Technical Screen.
• Team Interviews with a role-play.