Senior Customer Success Manager

TL;DR

Senior Customer Success Manager (SaaS): Driving client satisfaction and long-term retention for a leading Content Marketing Platform with an accent on strategic account planning and relationship management. Focus on facilitating smooth organizational adoption of creative automation solutions, collaborating with internal product and sales teams, and leveraging data to optimize campaign performance.

Company

hirify.global is a leading provider of creative automation and content marketing platform solutions, trusted by major global brands for managing campaigns and creative workflows.

What you will do

• Develop and execute comprehensive account plans in alignment with client business objectives.
• Cultivate strong, long-lasting relationships with key stakeholders to drive retention and growth.
• Monitor and report on client campaign performance using data-driven strategies.
• Facilitate cross-functional collaboration with product, marketing, and sales teams.
• Guide clients through organizational change management during the adoption of platform solutions.

Requirements

• Proven experience in a senior customer-facing or account management role.
• Strong background in managing client relationships within a SaaS or creative technology environment.
• Demonstrated ability to develop strategic account plans.
• Capability to work collaboratively across internal departments.
• Note: This is a 12-month maternity cover contract.

Culture & Benefits

• Comprehensive benefits package including private medical cash plan and pension scheme.
• 25 days of annual leave plus bank holidays.
• Dedicated wellbeing support including annual wellbeing day and interactive workshops.
• Access to employee discounts and savings platform.
• Structured employee recognition program with monthly awards.
• Active community and diversity groups for employee engagement.