Senior Manager, Number Operations (Fintech)

TL;DR

Senior Manager, Number Operations (Fintech): Leading the global Number Operations team, providing support for number-related customer requests, such as number purchasing, porting, and compliance. Focus on improving systems, workflows, and processes in a data-driven manner to increase organizational productivity and maintain a world-class support experience.

Location: Remote

Company

hirify.global is the world’s leading integrated customer communications and intelligence platform for growing businesses.

What you will do

• Lead and mentor a global team of 20, fostering a culture of operational excellence and continuous learning.
• Build Number Operations OKRs in collaboration with Product, Carrier Relations, and Support Ops, ensuring execution and meeting operational targets.
• Own customer escalations and maintain relationships with carrier partners.
• Project manage KYC/compliance requests in collaboration with Legal, ensuring service continuity.
• Partner with Product to identify and advocate for UX improvements and process automation in the Number Operations ecosystem.

Requirements

• 5+ years of experience in Number Operations, Carrier Operations, or equivalent in a high-growth SaaS environment.
• 2+ years in a management role, with experience hiring and developing high-performing teams.
• Advanced proficiency with customer support technologies and tools like Zendesk and Carrier Portal solutions.
• Advanced project management experience with a track record of successful project delivery.
• Very analytical and data-driven, with proficiency in Gsheet and Looker; SQL a plus.
• Exceptional written and verbal communication skills.

Culture & Benefits

• Key moment to join hirify.global in terms of growth and opportunities.
• Work-life balance is important at hirify.global.
• Fast-learning environment, entrepreneurial and strong team spirit.
• Cosmopolitan & multi-cultural mindset with 45+ Nationalities.
• Competitive salary package & benefits.