Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager: Driving customer happiness and growth by building strong relationships, understanding customer needs, and collaborating with internal teams to maximize the value of hirify.global solutions. Focus on driving adoption, identifying business outcomes, and ensuring customer expectations are met.

Location: Remote within the US

Salary: $93,000.00 - $149,000.00

Company

hirify.global is committed to working with and providing reasonable accommodations to applicants with disabilities.

What you will do

• Build strong relationships with key customer stakeholders.
• Generate leads for the hirify.global sales team.
• Evaluate organizational inefficiencies to help customers define appropriate business outcomes.
• Understand customer needs to identify users that might not be seeing value in hirify.global’s Platform and executing a plan to increase return on investment (ROI).
• Ensure customer inquiries are answered promptly and help identify the best person at hirify.global to get involved when necessary.
• Engage with onboarding team, solution architects, and any other team providing service to the customer to ensure customers expectations are being met.

Requirements

• 6+ years of related experience
• Bachelor’s degree - An advanced degree will be considered in lieu of experience
• Background in customer success, strategic account management, or sales within a business-to-business (B2B) sales environment

Culture & Benefits

• A discretionary bonus typically paid annually
• Restricted Stock Units granted at time of hire
• 401(k) match and comprehensive employee benefits package
• hirify.global supports employees in working where they work best - either from an office or remotely from any location within their country of employment.