Customer Success Engineer

TL;DR

Customer Success Engineer (SaaS): Driving successful implementation projects for hirify.global's compensation software with an accent on project management and clear communication across multiple stakeholders. Focus on transforming compensation strategies and establishing scalable processes for organizations.

Location: Hybrid model, bringing teams together in-person on Mondays, Tuesdays, and Fridays to foster innovation and strengthen professional relationships

Salary: $100,000 - $147,000

Company

hirify.global is building the industry’s leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning.

What you will do

• Drive successful implementation projects for hirify.global's compensation software, partnering closely with HR and Finance leaders.
• Own end-to-end project management of customer implementations, creating detailed project plans and identifying risks early.
• Become a trusted compensation expert and strategic advisor to customers, helping them leverage hirify.global's platform to solve complex compensation challenges.
• Collaborate across Product, Engineering, and Customer Success teams to surface customer needs and identify opportunities for platform improvements.
• Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs.
• Execute on the technical needs of the customer with integrations, data migration and configurations.

Requirements

• You have 3-10 years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.
• You have deep experience and knowledge of JSON, HTML, SQL, and you have worked with API integrations.
• You are a meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks.
• You’re a creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious.
• You care about the customer outcomes; you ensure that they can achieve their goals using hirify.global and maintain healthy adoption and usage.
• You love working with customers over video call/email and customers love working with you.

Culture & Benefits

• Time off & Flexibility: Flexible PTO and the ability to work from anywhere in the world for a month.
• Complete Health Coverage: Comprehensive Medical, Dental and Vision coverage for you and your family.
• Professional Development: Quarterly education stipend to continuously grow.
• Family Support: Robust parental leave to bond with your new family.
• Commuter Assistance: A commuter stipend to help you collaborate in person.