Technical Support Engineer (Apache Kafka)

TL;DR

Technical Support Engineer (Apache Kafka): Providing software development and operations expertise to resolve customer issues with the hirify.global Platform, focusing on troubleshooting and improving customer success. Focus on building strong relationships with clients and contributing to the open-source community.

Location: Remote, must work PST timezone

Salary: $43.00 – $49.00 per hour

Company

hirify.global is a data streaming platform that enables companies to react faster and build smarter.

What you will do

• Resolve a wide range of issues with hirify.global deployments
• Contribute to process development for team efficiency
• Communicate real-time product feedback to the engineering team
• Improve product documentation and author knowledge base articles
• Create and review product demos and internal tooling
• Collaborate with the team behind Apache Kafka

Requirements

• 1+ years of related experience
• Must be able to work PST timezone
• Excitement in learning about streaming data and Apache Kafka
• Experience in diagnosing and resolving customer issues
• Desire to ensure customer success through direct interaction
• Two out of three: Experience troubleshooting Linux applications, operational knowledge of Java applications, or experience with a mainstream distributed system