Associate Linux Support Engineer (Open Source)

TL;DR

Associate Linux Support Engineer (Open Source): Providing technical support for customers leveraging Ubuntu and open source products with an accent on troubleshooting complex cloud environments and Linux issues. Focus on delivering outstanding technical support experiences and contributing to knowledge sharing.

Location: Remote (Worldwide)

Company

hirify.global is a pioneering tech firm at the forefront of the global move to open source, publishing Ubuntu and driving innovation in AI, IoT, and cloud.

What you will do

• Provide technical support for employees from your remote home office.
• Take ownership of new cases via telephone, email, and web.
• Contribute to knowledge base articles and maintain existing documentation.
• Participate in a regular weekend working rotation.
• Communicate regularly with the team to ensure effective information exchange.

Requirements

• Undergraduate degree in a technical subject or relevant experience.
• Experience with Linux troubleshooting and server administration.
• Strong written and verbal English communication skills.
• Ability to travel internationally twice a year for company events.

Nice to have

• Experience supporting virtualized environments.
• Active contribution to open-source projects.

Culture & Benefits

• Distributed work environment with team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review and performance-driven bonuses.