Support Engineering Manager (Open Source)

TL;DR

Support Engineering Manager (Open Source): Managing a professional support team to ensure high-quality service delivery on Ubuntu products with an accent on customer satisfaction and technical excellence. Focus on operational control, team development, and continuous improvement of support processes.

Location: Home based - Worldwide

Company

hirify.global is a pioneering tech firm at the forefront of the global move to open source.

What you will do

• Manage a professional support team, focusing on skills development and performance management.
• Ensure customer cases are responded to within SLA and maintain accountability for customer satisfaction.
• Act as the customer escalation contact and contribute to the support knowledge base.
• Drive growth and transformation initiatives with the leadership team.
• Hire, develop, and train support team members to meet business requirements.

Requirements

• Extensive CLI experience with Linux at a technical level.
• Leadership experience, preferably in team management.
• Fluency in English and preferably another language.
• Excellent communication skills, both verbal and written.
• Experience with Linux Desktop, OpenStack, Public Cloud, or Virtualization technologies.