Implementation Engineer (SaaS)

TL;DR

Implementation Engineer (SaaS): Delivering enablement, implementation, and optimization services for the ThousandEyes platform with an accent on project planning, implementation, and documentation of monitoring services, end-user training, and optimization. Focus on maintaining services in a FedRAMP compliant environment and working on U.S. soil as a U.S. citizen.

Location: Must be a U.S. Person (i.e. U.S. citizen). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

Salary: 128100 - 168200 USD

Company

hirify.global ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own.

What you will do

• Guide customers on deploying and implementing the ThousandEyes product.
• Implement ThousandEyes in customer environments in an efficient and cost-effective manner.
• Deliver training and industry best practice discussions.
• Build value-based relationships with customers, leading to referral and renewal.
• Track and report on utilization and work performed.
• Identify potential product/services upsell or cross-sell opportunities.

Requirements

• A standout "customer first" attitude.
• Bachelor’s or advanced degree in a technical field, or equivalent working experience.
• At least 3-5 years working in a customer-facing role.
• Project management and consulting experience mandatory.
• Firm grasp of network and application protocols (hirify.global/Juniper certification strongly preferred - CCNA/JNCP, etc. )
• Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs.
• Experience with at least 1 programming language (Java, Python, JavaScript, etc.)
• Outstanding communication and problem-solving skills.
• Must be a U.S. Person (i.e. U.S. citizen)