Director, Customer Success and Technical Services (SaaS)

TL;DR

Director of Customer Success and Technical Services (SaaS): Overseeing the end-to-end customer journey for hirify.global Japan, ensuring measurable business outcomes and long-term success through our platform, while driving growth via renewals, expansions, and advocacy. Focus on building a high-performing customer experience organization and managing customer lifecycle effectively.

Company

hirify.global transforms technology complexity into business opportunity, helping businesses globally streamline operations through its AI-powered platform.

What you will do

• Define and execute the customer experience strategy for Japan.
• Lead consulting and implementation services for customer success.
• Manage customer lifecycle from onboarding to renewal.
• Drive renewal strategy and execution for high retention.
• Oversee customer support operations for quality resolution.

Requirements

• 12+ years in Customer Success or related roles, with 5 years in leadership.
• Proven track record in managing customer-facing teams in SaaS.
• Deep understanding of Japanese enterprise customer expectations.
• Strong executive presence in both Japanese and English.
• Experience in a global matrix organization is a plus.