Resident Customer Support Engineer

TL;DR

Resident Customer Support Engineer: Responsible for daily technical operations, managing escalations, and serving as a hirify.global product expert at the customer site. Accent on resolving support issues, consulting on pre-sales activities, and improving the product through feature requests and bug submissions. Focus on working directly with customers and engineering teams.

Location: Must work onsite 4-5 days per week at the customer office/site in Lehi, Utah

Company

hirify.global is the fastest-growing infrastructure company that challenges traditional architecture models with its Universal Storage platform.

What you will do

• Complete daily technical operations and manage escalations effectively.
• Build rapport and advise the customer's technical team.
• Work support issues to full resolution, collaborating directly with customers and engineering teams.
• Perform customer installations, upgrades, expansions, and field maintenance.
• Lead and coordinate regular customer review meetings.
• Submit feature requests and bugs to enhance the product.

Requirements

• Must work onsite 4-5 days per week at the customer office/site.
• 5+ years of experience in customer-facing positions working with complex storage solutions.
• Extensive knowledge in enterprise IT infrastructure, networking, and storage.
• Proficiency in Linux system administration tasks.
• Good understanding of networking and experience with network configurations on Linux.
• Experience with S3 and high-performance computing.

Nice to have

• Hands-on lab and hardware management experience.
• Experience working in a rapidly growing startup environment.

Culture & Benefits

• Opportunity to make a real impact at a pivotal time in the company’s growth.
• Be part of an amazing team introducing the new era of data storage.
• Flexible responsibilities that evolve based on the needs of the business.
• Collaborative team environment where you can disagree and commit.