Head of L3 Technical Support Engineer (Enterprise Storage)

TL;DR

Head of L3 Technical Support Engineer (Enterprise Storage): Leading global technical support teams to resolve critical customer escalations and drive operational excellence with an accent on enterprise storage, Linux, and networking. Focus on partnering with R&D to solve complex technical challenges and optimizing service delivery processes.

Location: Herzliya, Israel

Company

A Lenovo company providing cutting-edge storage platforms and AI storage solutions for global Fortune 500 enterprises and service providers.

What you will do

• Lead and develop multiple global technical teams through their managers.
• Own the resolution of critical customer escalations and complex technical issues.
• Drive operational excellence, process improvements, and global alignment.
• Partner with R&D, Product, and customer-facing teams to improve customer outcomes.
• Provide leadership, coaching, and strategic direction to managers and senior technical contributors.
• Prioritize resources and initiatives to maximize business impact.

Requirements

• Proven experience leading managers and global technical teams.
• Strong background in enterprise storage, Linux, and networking.
• Technical knowledge of SAN/NAS storage and enterprise infrastructure.
• Experience managing complex customer escalations and cross-functional initiatives.
• Strong leadership, communication, and stakeholder management skills.
• Willingness to work during weekends and holidays when needed.

Nice to have

• Experience with virtualization, containers, scripting, or backup technologies.

Culture & Benefits

• Opportunity to work with a global leader in cyber-resilient storage platforms.
• Professional growth within a company recognized by Gartner Peer Insights.
• Collaboration with a worldwide team in a high-performance environment.