Customer Support Tools & Automation Developer (AI)

Формат работы

onsite

Тип работы

fulltime

Грейд

middle

Английский

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Support Tools & Automation Developer (AI): Developing and implementing automated solutions to enhance customer success processes with an accent on improving efficiency and customer satisfaction. Focus on analyzing customer data and collaborating with cross-functional teams to drive automation strategies.

Company

hirify.global is a data platform company for the AI era, focused on building enterprise software infrastructure for data management.

What you will do

Design, develop, and deploy automated workflows to optimize customer success operations.
Identify opportunities for automation and implement solutions to improve efficiency.
Provide technical support to the customer success team in utilizing automation tools.
Analyze customer data to identify trends and drive automation strategies.
Collaborate with cross-functional teams to understand customer needs.
Create and maintain documentation for automation processes.

Requirements

Minimum of 3-5 years of experience in automation engineering.
Proficiency in programming languages such as Python and Bash.
Experience with automation tools like Ansible and Puppet.
Familiarity with CRM systems, specifically Salesforce.
Knowledge of Grafana and SQL for data visualization.

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