Advanced Support Technician (Cybersecurity)

Location: Melbourne, Victoria, Australia

Company

hirify.global develops a workforce security platform that combines attack simulation, security training, collaboration security, and AI-powered agent security.

What you will do

• Resolve complex, escalated technical inquiries related to hirify.global products for all customer types, including Enterprise and Strategic customers.
• Support Core Support Technicians with challenging technical questions and prioritize escalated tickets.
• Document technical issues, solutions, and troubleshooting steps in support tools and knowledge base articles.
• Write detailed bug reports for the Engineering team to support issue resolution and product improvement.
• Develop and deliver training on advanced product features for support team members.
• Collaborate with Customer Success Managers and continuously expand product knowledge across hirify.global offerings.

Requirements

• At least 1 year of experience in a similar or related position.
• Familiarity with standard concepts, practices, and procedures in the IT security field.
• Demonstrated technical troubleshooting and analytical skills.
• Excellent verbal and written communication, organization, and time-management skills.
• Ability to work with minimal supervision and collaborate effectively with others.
• Integrity, accountability, respect, and commitment to results.

Nice to have

• Familiarity with firewalls and email protocols.
• Two-year degree.

Culture & Benefits

• Modern, high-tech work environment.
• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses and adoption assistance.
• Tuition reimbursement and certification reimbursement.
• Certification completion bonuses.

Hiring process

• An applicant assessment and background check may be part of the hiring process.