Lead Cloud Applications Consultant (xECM)

Location: North Sydney, New South Wales, Australia. General office environment; participation in an on-call rotation and work outside standard hours may be required.

Company

hirify.global provides information management and cloud solutions for enterprise customers, with a focus on AI-driven digital transformation.

What you will do

• Own the technical success journey for strategic hirify.global Cloud customers from onboarding and stabilization through adoption, optimization, and renewal readiness.
• Develop customer-specific technical success plans covering business outcomes, architecture, operational health, service commitments, and lifecycle milestones.
• Act as the primary technical advisor and liaison between customers and Cloud Operations, Product, Engineering, Professional Services, and Customer Success.
• Lead technical governance, service reviews, risk mitigation, critical incident coordination, and complex escalations.
• Guide customers through upgrades, migrations, releases, capacity planning, resilience initiatives, and other cloud lifecycle events.
• Create reusable technical guidance, knowledge, and best practices for the Technical Success organization.

Requirements

• Australian citizenship or permanent residency is required to apply.
• 5–7 years of experience in technical consulting, technical account management, cloud services, enterprise application management, or a comparable customer-facing technology role.
• Experience with enterprise multi-tier applications, Windows and UNIX administration, TCP/IP networking, relational databases, and web or application servers.
• Familiarity with Docker, Kubernetes, and Helm, plus experience with ITIL-based service delivery and incident, problem, change, availability, capacity, and service-level management.
• Working knowledge of SQL and scripting or programming technologies such as shell, batch, Java, JavaScript, or Python.
• Related university or college degree, or equivalent professional experience, with strong written and verbal communication skills.

Nice to have

• Experience with hirify.global products such as Content Suite or SuccessFactors.
• Expertise in one or more hirify.global solutions or technical domains.

Culture & Benefits

• Collaborative environment focused on innovation, creativity, and information management.
• Customer-facing work with strategic enterprise accounts and cross-functional hirify.global teams.
• On-call rotation for major incidents and scheduled activities outside normal business hours.
• Inclusive workplace supporting diversity, collaboration, innovation, and professional growth.