Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Guiding customers through their security and compliance journeys with hirify.global's specialized solutions with an accent on customer retention and satisfaction. Focus on building trusted relationships and driving product adoption to achieve business outcomes.

Company

hirify.global helps businesses earn and prove trust by providing continuous security monitoring and compliance solutions.

What you will do

• Lead post-sales activities including onboarding, implementation, and renewals.
• Partner with Account Managers to drive renewal and expansion opportunities.
• Act as the voice of the customer within hirify.global.
• Become a product expert on hirify.global's compliance offerings.
• Provide technical answers and recommend efficient compliance strategies.
• Develop trusted advisor relationships with key accounts.

Requirements

• 6+ years of experience in Customer Success at a SaaS company.
• Experience with C-level executives and relationship building.
• Ability to adapt in a fast-paced environment.
• Preferred experience in the security or compliance industry.
• Strong communication and critical thinking skills.
• Proven track record of customer retention.