Technical Support Engineer

TL;DR

Technical Support Engineer: Providing in-depth troubleshooting and technical guidance on log analytics, observability, and cloud platforms, with an accent on incident resolution and customer support. Focus on diagnosing complex technical issues, managing customer communication, and ensuring timely resolution of incidents.

Location: Comfort with night shifts (US hours) and working independently in a fast-paced environment

Company

hirify.global empowers the people who power modern, digital business through its SaaS analytics platform that enables customers to deliver reliable and secure cloud-native applications.

What you will do

• Provide in-depth troubleshooting and incident resolution for customer issues related to log analytics, observability, and cloud platforms.
• Offer technical guidance and support to customers, ensuring their success with the platform.
• Collaborate with cross-functional teams to resolve complex technical problems and improve product functionality.
• Drive retention, manage renewals, and identify expansion opportunities in a SaaS environment

Requirements

• Experience in SaaS, subscription-based platforms, or technical support roles.
• Strong communication, empathy, and problem-solving skills.
• Familiarity with Salesforce, Gainsight, Zuora, Clari, or similar CRM/CS tools.
• Technical acumen across logging systems, cloud platforms (AWS/GCP/Azure), SIEM, scripting, or observability tools.
• Comfort with night shifts (US hours) and working independently in a fast-paced environment.
• Curiosity and eagerness to learn new tools and technologies.

Culture & Benefits

• Opportunity to shape the future of customer-centric innovation.
• Work in a team recognized as one of the most technically adept and customer-obsessed in the industry.
• Contribute to making the digital world faster, more reliable, and secure.