Technical Support Engineer (Salesforce)

TL;DR

Technical Support Engineer (Salesforce): Providing technical assistance for an AI-powered revehirify.global platform with an accent on troubleshooting Salesforce integrations and revehirify.global lifecycle management. Focus on resolving complex data flows, collaborating with engineering teams, and maintaining technical documentation.

Location: Remote (Colombia), must be based in Colombia and available to work shifts aligned with Central European Time (CET)

Company

hirify.global is an AI-powered revehirify.global architecture platform that unifies CPQ, billing, and revehirify.global lifecycle management into a single system.

What you will do

• Act as the primary point of contact for customers to troubleshoot and resolve complex technical issues.
• Manage and optimize Salesforce custom flows, fields, data, and workflows.
• Provide technical support via Slack, phone, and Zoom, offering best practices for Salesforce and hirify.global.
• Collaborate with product and engineering teams to escalate bugs and validate new product releases.
• Develop and maintain technical documentation, FAQs, and knowledge base articles.
• Maintain shift alignment with Central European Time (CET), which may include overnight coverage.

Requirements

• 3-5 years of experience in customer-focused technical positions.
• Strong expertise in Salesforce custom flows, custom fields/objects, Apex, and Reports.
• Experience managing applications from Salesforce AppExchange and strong PL/SQL skills.
• Hands-on experience with document generation tools like DocuSign or PandaDocs.
• Excellent spoken and written English (C1).
• Must be based in Colombia to support global teams.

Nice to have

• Experience supporting SaaS products or enterprise software.
• Knowledge of RESTful APIs, webhooks, and authentication methods (OAuth, SAML).
• Familiarity with logging and monitoring tools such as Splunk or HyperDX.
• Experience in Order-To-Cash (O2C), Accounts Receivable (AR), or General Ledger (GL).
• Proficiency in Python, JavaScript, or Bash.

Culture & Benefits

• Competitive compensation and comprehensive health, vision, dental, and life insurance.
• Exposure to the Silicon Valley tech ecosystem and cutting-edge SaaS challenges.
• High-energy, collaborative startup culture valuing creativity, ownership, and ambition.
• Opportunities for professional growth and leadership within a fast-scaling company.