Engineering Manager, Product (AI)

TL;DR

Engineering Manager, Product (AI): Leading a team to build an AI agent building platform for Customer Experience teams, focusing on training AI agents. Focus on extracting insights from unstructured conversational data and developing automation for issue detection across millions of interactions.

Location: Onsite in San Francisco

Salary: $300K – $415K

Company

hirify.global is a conversational AI platform empowering brands to deliver concierge customer experience through AI agents that provide intelligent, human-like responses across various channels.

What you will do

• Lead a team to design an AI agent building platform that supports Customer Experience teams in training AI agents.
• Develop techniques for extracting insights from unstructured conversational data that drive product decisions.
• Build automation that monitors and detects issues across hundreds of millions of interactions.
• Break down ambiguous product ideas into clear, iterative milestones and roadmaps.

Requirements

• Have 3+ years of engineering management experience.
• Have 5+ years of industry experience in software engineering.
• Proficiency with Typescript, Python and asynchronous programming.
• Comfort digging into systems failures within deep technology stacks using any tool necessary.

Nice to have

• Prior experience working with multi-modal models.

Culture & Benefits

• Medical, dental, and vision benefits.
• Take what you need vacation policy.
• Daily lunches, dinners and snacks in the office.