Engineering Manager, Product (AI)

Location: Onsite in San Francisco

Salary: $300K – $415K

Company

Decagon is a conversational AI platform empowering brands to deliver concierge customer experience through AI agents that provide intelligent, human-like responses across various channels.

What you will do

• Lead a team to design an AI agent building platform that supports Customer Experience teams in training AI agents.
• Develop techniques for extracting insights from unstructured conversational data that drive product decisions.
• Build automation that monitors and detects issues across hundreds of millions of interactions.
• Break down ambiguous product ideas into clear, iterative milestones and roadmaps.

Requirements

• Have 3+ years of engineering management experience.
• Have 5+ years of industry experience in software engineering.
• Proficiency with Typescript, Python and asynchronous programming.
• Comfort digging into systems failures within deep technology stacks using any tool necessary.

Nice to have

• Prior experience working with multi-modal models.

Culture & Benefits

• Medical, dental, and vision benefits.
• Take what you need vacation policy.
• Daily lunches, dinners and snacks in the office.