Solution Specialist (Salesforce)

TL;DR

Solution Specialist (Salesforce): Designing global standard solutions to meet business needs and resolve solution incidents. Focus on system design, particularly with Salesforce service cloud functionality, and collaboration within virtual distributed teams.

Location: This position is a hybrid of office/remote working

Company

hirify.global is a global energy business involved in every aspect of the energy system, working towards delivering light, heat, and mobility to millions of people every day.

What you will do

• Be the authority on template solutions within the functional area and participate in design authorities.
• Design global standard solutions to meet business needs, explaining concepts to both technical and non-technical stakeholders.
• Prepare, review, and approve functional specifications for solution design.
• Lead template fit gap and user training sessions.
• Investigate and resolve solution incidents and conduct root cause analysis.
• Act as Solution Integration Lead for specific projects, providing support to project teams.

Requirements

• Suitably qualified professional with degree or similar education background.
• Strong presentation and interpersonal skills, including the ability to articulate sophisticated processes and influence a wide range of collaborators.
• Passion and experience in collecting business requirements and improving processes and systems.
• Ability to work and collaborate within a virtual distributed team environment.
• Ability to prioritize effectively for yourself and the team.
• 3+ years of experience of system design.
• Subject Matter expert on Salesforce, specifically service cloud functionality, configuration and deep knowledge to make a system design.
• Certified in certified Salesforce professional, preferably even Salesforce Service Cloud certification.

Nice to have

• 9+ years of meaningful work experience with systems and process design.
• Experience working in a multi-national organization.
• SAP expertise in Source to Pay and Supplier Management.
• Good have knowledge of SAP Ariba for P2P and S2C processes

Culture & Benefits

• Equal opportunity employer valuing diversity.
• Individuals with an accessibility need may request an adjustment/accommodation related to hirify.global’s recruiting process.