Advanced Technical Support Engineer – Tier 3 (PageWide Industrial, AMS)

Location: Corvallis, Oregon, United States of America; 50% travel; relocation available.

Salary: $73,800–$113,650 USD annually, with additional bonus and/or equity opportunities for United States of America candidates.

Company

hirify.global provides advanced PageWide industrial technologies and customer support services.

What you will do

• Act as the technical expert for critical technologies and customer environments.
• Solve complex problems across hardware, software, systems, electromechanical equipment, and electronics.
• Design customized support solutions that improve long-term customer success.
• Work directly with customers and collaborate with engineering, field, account, and other hirify.global teams.
• Own escalations, guide expectations during high-pressure situations, and improve products, processes, and services.
• Lead or contribute to technical and operational projects supporting customers globally.

Requirements

• Four-year or graduate degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent hands-on experience and proven technical capability.
• Typically 4–7 years of experience in advanced technical support, customer support, systems, mission-critical environments, or account-focused technical roles.
• Experience with advanced technical support and troubleshooting.
• Knowledge or experience with electromechanical systems, electronics, operating systems, automation, preventive maintenance, and commissioning.
• Ability to improve processes and solve problems using KPIs.
• Customer relationship management and technical consulting capabilities.
• Commitment to safety, quality, and operational excellence.
• Clear communication, results orientation, learning agility, digital fluency, and customer centricity.

Nice to have

• Prior experience with hirify.global products or enterprise technology environments.

Culture & Benefits

• High-impact work with multiple teams and customers, with opportunities to act as a technical or project lead.
• Growth opportunities toward technical leadership, program management, or broader business roles.
• Health, dental, and vision insurance; disability insurance; employee assistance; flexible spending account; and life insurance.
• Four to twelve weeks of fully paid parental leave based on tenure, 11 paid holidays, and flexible paid vacation and sick leave.
• Full-time schedule with no shift premium; 50% travel required.