Renewals Manager (12 Months FTC) (SaaS)

Location: Remote, USA

Company

hirify.global creates technology that supports neuroinclusive communication and understanding, serving a global community of more than 800 employees.

What you will do

• Manage the end-to-end renewal process for a portfolio of accounts, ensuring timely and accurate renewals.
• Engage school district leaders, procurement contacts, and other stakeholders to confirm value, address questions, handle objections, and secure renewals.
• Collaborate with Sales and Customer Success on renewal terms, pricing, compliance documentation, contracts, and retention risks.
• Negotiate renewal terms and pricing while applying discounting and pricing policies.
• Track renewal stages and customer interactions in CRM tools such as Salesforce and Gong; forecast quarterly revenue retention and identify expansion opportunities.
• Identify at-risk accounts, develop retention strategies, communicate product value, and improve renewal workflows.

Requirements

• 3+ years of experience in renewals, account management, or a similar customer-facing role, ideally in EdTech or SaaS.
• Proven record of meeting or exceeding renewal and retention targets in a fast-paced environment.
• Strong negotiation and relationship management skills with a customer-focused approach.
• Proficiency with CRM and renewal management tools such as Salesforce, plus comfort using data to track and forecast renewals.
• Excellent organizational and time management skills, with the ability to manage multiple renewal processes simultaneously.

Nice to have

• Knowledge of the education sector, particularly K-12 or higher education, and common renewal challenges in educational institutions.
• Familiarity with subscription-based business models, recurring revenue, and contract management.
• Experience collaborating with Customer Success, Sales, Finance, and other cross-functional teams.
• Understanding of churn metrics, renewal forecasting, and customer-retention KPIs.
• Bachelor’s degree or equivalent experience in business, education, or a related field.

Culture & Benefits

• 12-month fixed-term contract with flexible work schedules.
• Competitive salary with bonus opportunities.
• Comprehensive health and wellness benefits and flexible time off plans.
• Career development programs and a collaborative, innovative culture.
• Applications are requested by Friday, November 27, 2026, but may close early due to demand.

Hiring process

• Submit an application by Friday, November 27, 2026; applications may close early.