IT Instructional Designer I

Location: Tampa, FL, United States; on-site

Company

The hirify.global is a public research university serving approximately 50,000 students across campuses in Tampa, St. Petersburg, Sarasota-Manatee, and USF Health. USF Information Technology provides administrative, client support, teaching and learning, analytics, web and mobile, consulting, cybersecurity, and research technology services.

What you will do

• Develop online, blended, face-to-face, virtual, and self-paced training solutions for IT systems, applications, and processes.
• Create end-user documentation, curricula, quick guides, job aids, and multimedia training materials based on adoption needs and project deliverables.
• Apply instructional design, adult learning, technical communication, and multimedia principles to translate technical content for technical and non-technical audiences.
• Maintain documentation and training standards in collaboration with the team lead and IT stakeholders.
• Pilot, test, revise, publish, and verify training materials before and after implementation.
• Facilitate training sessions for varied audiences and coordinate with internal IT staff and other instructional designers.

Requirements

• Bachelor’s degree in instructional design, adult education, educational technology, communications, information systems, technical communication, business, or a related field, plus one year of experience in instructional design, technical training, knowledge management, content development, technical writing, or a related professional role.
• Four years of direct experience may substitute for a bachelor’s degree in accordance with the degree equivalency and applicable Florida employment requirements.
• Knowledge of instructional design models, adult learning principles, training evaluation, technical writing, content governance, accessibility practices, and learning-management publishing workflows.
• Ability to create and maintain instructor-led, virtual, blended, and digital learning resources using Microsoft 365, learning management systems, multimedia, video, graphic, and interactive authoring tools.
• Ability to translate technical information into clear, accurate, usable resources and coordinate testing, revision, publication, and production verification.
• Knowledge of IT service delivery, customer support, incident and request processes, knowledge management, employee onboarding, change adoption, continuous improvement, and diverse adult learners.
• Strong written, verbal, visual, facilitation, consultation, project coordination, organizational, analytical, and problem-solving skills.
• Ability to manage multiple assignments, meet deadlines, incorporate feedback, resolve content or delivery issues, work independently, and collaborate with technical and non-technical stakeholders.
• Current work authorization in the United States is required. This position is not eligible for visa sponsorship and may be subject to a Level 1 or Level 2 criminal background check.

Nice to have

• Experience supporting an IT organization, service desk, technical support operation, or higher-education environment.
• Experience developing online learning and technical documentation; using learning management systems, multimedia production, video editing, graphic design, or interactive authoring tools.
• Experience applying IT service management, knowledge management, accessibility, or inclusive-design practices.

Culture & Benefits

• Full-time employment in a large public research university and academic environment.
• Medical, dental, and vision insurance; paid vacation, paid sick days, and 11 paid holidays.
• Various retirement options, including a 401K employer match.
• Tuition assistance for the employee, spouse, partner, or dependent.
• Workplace values include growth, communication, collaboration, client focus, ownership, and outcome-driven delivery.