Senior Solutions Engineer (Web)

Location: Mexico

Company

hirify.global is an AI-powered identity verification and security platform helping banks, fintechs, marketplaces, governments, and other enterprises prevent fraud and deliver secure digital identity experiences.

What you will do

• Guide enterprise customers through end-to-end integration of hirify.global’s platform, SDKs, and APIs from kickoff to go-live.
• Train customer technical teams, translate use cases into integration solutions, and provide web application architecture guidance.
• Act as the advanced escalation point for live integration issues by reproducing problems, identifying root causes, and driving fixes.
• Partner with Engineering to diagnose platform issues and guide customers through troubleshooting their integration code.
• Review releases, improve integration performance, and lead upgrades, migrations, and deprecations.
• Contribute to documentation, code samples, internal tools, mentoring, and technical guidance.

Requirements

• 5+ years of experience in a customer-facing technical role such as solutions, integration, or support engineering, ideally in enterprise SaaS.
• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
• Advanced JavaScript (ES6+) and TypeScript, HTML, CSS, and experience with React including Next.js, Angular, or Vue.js; understanding of client-side SDKs in server-rendered applications.
• Strong REST API and webhook integration and debugging skills, including browser developer tools, network traces, logs, and Postman.
• Experience integrating and troubleshooting third-party web SDKs.
• Knowledge of CORS, Content Security Policy, CSRF, XSS, OAuth 2.0, OpenID Connect, and JWT.
• Proficiency with Git and modern JavaScript tooling such as npm or pnpm and Vite.
• Hands-on use of AI coding assistants and the judgment to verify their output; responsible handling of customer data in accordance with security and privacy policies.
• Understanding of software architecture and system integration patterns, clear communication with engineers and business stakeholders, professional fluency in English and Spanish, and willingness to travel when required.

Nice to have

• Experience with identity verification, KYC, fraud prevention, biometrics, AI-driven fraud, deepfakes, injection attacks, or synthetic identities.
• Familiarity with cloud platforms, CI/CD pipelines, Vitest, Jest, or Playwright.
• Experience with LLM APIs, AI agents, MCP, browser camera and media APIs, WebRTC, networking, security, or compliance.
• Experience writing developer documentation or building internal tools.

Culture & Benefits

• High-performance culture with freedom, responsibility, context over control, and continuous feedback.
• Opportunities for promotions, development, and learning within a rapidly scaling global team.
• Flexible working hours and workplace.
• Open vacation policy.
• Equal-opportunity workplace with reasonable accommodations available throughout the hiring process.