Principal Customer Success Manager

Location: hirify.globals can work from an office, from home, or a combination of the two; hiring is available in any country where hirify.global has a legal entity.

Company

DX is a rapidly growing SaaS company headquartered in Salt Lake City, Utah, acquired by hirify.global, providing engineering leaders with data-driven insights into developer productivity and experience.

What you will do

• Become a product expert and own the full enterprise customer lifecycle from implementation through program success, renewal, and expansion.
• Drive utilization, business alignment, use-case development, customer success planning, and tracking of success initiatives.
• Coordinate ProServ, Sales, Support, and Solutions Engineering teams to support customer outcomes.
• Forecast renewals, track account metrics, identify renewal risks, and resolve challenges to maintain a high renewal rate.
• Establish DX as a commercial driver of customer business goals and lead the integration of DX insights into company workflows.
• Conduct executive and CxO services discussions, identify expansion opportunities, and collaborate across the business.

Requirements

• 7+ years of experience in customer success management, technical account management, management consulting, or account director roles in the enterprise space.
• Meticulous, detail-oriented, and highly disciplined approach to work and processes.
• Consistently high performance, ownership, ability to work under pressure, and ability to meet deadlines.
• Ability to quickly learn and communicate about technical topics and products.
• Ability to challenge, recommend, and redirect teams while managing customer expectations.
• Excellent oral and written presentation, communication, and relationship-building skills across all management levels.
• Strong people management skills, including influencing, negotiating, and achieving results through people who are not direct reports.

Nice to have

• Previous startup experience.
• Experience working with technical audiences such as Platform Engineering, VP Engineering, CTO, or CIO stakeholders.

Culture & Benefits

• Flexible choice of office-based, home-based, or combined work.
• Culture centered on individual mastery and becoming highly skilled in the role.
• Opportunity to work within hirify.global following DX’s acquisition and contribute to expanded resources, growth, and R&D.