Project Manager - Customer Experience Operations, Afternoon Shift

Location: Kraków, Poland; hybrid work with office attendance three times per week. Afternoon shift: 2 PM–10 PM CET. Relocation package available within Poland.

Salary: PLN 8,400–10,500 gross per month on CoE.

Company

hirify.global builds restaurant technology, including point-of-sale and AI-powered profit tools, for independent restaurants and other small businesses.

What you will do

• Lead end-to-end projects affecting the Client Experience organization, defining scope, timelines, deliverables, documentation, and status reporting.
• Track project KPIs, including milestone adherence, process adoption, and efficiency improvements.
• Identify process pain points and implement scalable improvements to increase efficiency and reduce customer resolution times.
• Partner with Client Experience, Product, Engineering, leadership, and other internal stakeholders to align goals and resolve challenges.
• Develop training and communication plans to support process changes and facilitate adoption.
• Identify project risks, develop mitigation strategies, and establish feedback loops for continuous improvement.

Requirements

• 3+ years of management experience, preferably in a Customer Experience environment.
• Willingness to work from the Kraków office three times per week.
• Willingness to work the afternoon shift from 2 PM to 10 PM CET.
• Ability to analyze data and translate insights into actionable improvements.
• Proficiency with project management tools such as Asana, Jira, Monday.com, Smartsheet, or Confluence.
• Strong communication skills and the ability to influence stakeholders at all levels.
• Self-starter with a problem-solving mindset and strong ownership.

Nice to have

• PMP, CAPM, or Agile/Scrum certification.
• Experience in SaaS, Fintech, or customer support organizations.
• Experience with Salesforce or comparable platforms.

Culture & Benefits

• Full-time employment with gross compensation on CoE.
• Access to e-learning platforms, the Worksmile platform with a monthly top-up, and the company library.
• Fully paid private healthcare through LuxMed.
• Laptop and essential work equipment provided.
• Modern city-centre office, subsidized meals, snacks and beverages, and a chill-out room with a PlayStation and games.
• Company parties, social activities, and an employee referral program.