Customer Success Engineer (Cortex)

Location: Remote, with the role associated with Dallas, Texas, United States

Salary: $112,900–$182,600 per year

Company

hirify.global develops cybersecurity solutions focused on protecting digital environments and helping customers secure their infrastructure.

What you will do

• Act as a trusted product subject-matter expert for customer product questions, technical requirements, troubleshooting, training, and technical requests.
• Support customers after purchase by driving ROI and value from hirify.global solutions.
• Write scripts and troubleshoot critical issues across customer security environments.
• Collaborate with product and engineering teams to improve customer and partner outcomes.
• Translate technical knowledge into customer-facing articles and guides to scale support coverage.

Requirements

• 7+ years of experience in Security Operations or Engineering, including experience with SIEM, SOAR, SOC, and/or XDR/EDR environments.
• Familiarity with cloud technologies, providers such as GCP, AWS, or Azure, and related use cases.
• Strong understanding of enterprise security and IT products, systems, and processes.
• Experience with Linux system administration and troubleshooting.
• Proficiency in scripting with Python and/or JavaScript.
• Ability to work in a fast-paced, matrixed environment and manage multiple tasks under pressure.
• Ability to collaborate with and influence cross-functional teams.
• Strong communication skills and the ability to build and maintain customer relationships.
• Customer-facing experience is required.

Nice to have

• Experience with attack surface management or CNAPP.

Culture & Benefits

• Remote work with collaboration across geographies.
• Employee benefits are available through hirify.global.
• Compensation may include restricted stock units and a bonus in addition to base salary.
• Inclusive workplace with reasonable accommodations for qualified individuals with disabilities or special needs.
• Visa sponsorship is not available for this position.