Support Engineer - Romania

Location: Bucharest, Romania; flexible hybrid work

Company

hirify.global develops advanced telecom and cybersecurity software used by more than 300 customers in over 100 countries.

What you will do

• Manage customer support cases from initiation through resolution while meeting SLA requirements.
• Analyze, reproduce, and troubleshoot complex software issues; develop test scenarios and code fixes.
• Build custom integrations and support customer engineering teams integrating hirify.global SDK solutions.
• Collaborate with R&D, Sustaining Engineering, Custom Projects, Project Managers, Pre-sales, and Account Managers.
• Conduct technical follow-up, prepare root cause and escalation reports, and recommend improvements to tools and processes.
• Support project execution, product evaluations, and occasional technical demonstrations with the Technical Account Manager.

Requirements

• Bachelor’s degree or higher in Computer Science, Information Systems, or a related field, specializing in networking or systems programming.
• At least 3 years of experience in technical support or software development.
• Proficiency in C programming on x86/Linux platforms.
• Strong understanding of multithreaded application development, concurrent programming, IP networking protocols, and network stack behavior.
• In-depth knowledge of Linux development tools, including compilers, debuggers, and build systems.
• Experience using debugging and profiling tools to identify and resolve performance bottlenecks.
• Proficiency in Python, Bash, or similar scripting languages for automation, testing, and tooling.
• Fluent English in written and spoken communication.
• Strong analytical, problem-solving, interpersonal, and communication skills; able to work independently and collaboratively with customers and cross-functional teams.
• Customer-focused, adaptable, curious, and able to manage multiple priorities in a dynamic environment.

Culture & Benefits

• Flexible hybrid work supporting work-life balance.
• Collaborative, globally connected environment focused on cybersecurity initiatives and cross-regional projects.
• Inclusive workplace promoting diversity, mutual respect, and collaboration.
• Competitive salary package with region-specific benefits.
• Ongoing learning opportunities and defined career development paths.

Hiring process

• Apply through the job posting; applications are reviewed on an ongoing basis.
• The position may be filled before the final deadline.