Critical Account Team - Advanced Customer Engineer (Networking)

Location: Hybrid, with an average of 2 days per week in an HPE office; available in Bucharest, Romania or Sofia, Bulgaria. Requires approximately 10%–40% travel for on-site troubleshooting and critical customer situations.

Company

hirify.global is a global edge-to-cloud technology company providing networking, hybrid cloud, AI, compute, storage, and edge-to-cloud solutions.

What you will do

• Act as the senior technical resource for Critical Account Program customers.
• Provide advanced technical leadership, case oversight, customer advocacy, and support for complex HPE Networking issues.
• Identify network design weaknesses, operational risks, misconfigurations, and opportunities for improvement.
• Work with customers and engineering escalation teams to troubleshoot hardware, software, interoperability, design, and configuration issues.
• Investigate software defects, validate fixes, and drive customer issues through to resolution.
• Build trusted relationships with customers and collaborate across TAC, Engineering, Product Management, Services, and Sales.

Requirements

• Bachelor’s degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience.
• Typically 10–15+ years of experience, including deep enterprise networking or HPE Networking/Juniper expertise.
• Deep understanding of one or more enterprise networking areas, including Layer 2/3, DNS, DHCP, VLANs, STP/RSTP/MSTP, VRRP/HSRP, NAC, 802.1X, BGP, OSPF, IS-IS, WAN, data center, campus, security, service provider, cloud, hybrid networking, or SD-WAN.
• Experience with Linux environments, packet capture analysis, protocol analyzers, telemetry, traffic generators, engineering tools, and network monitoring solutions.
• Ability to perform deep root-cause analysis and isolate hardware, software, interoperability, design, and configuration issues.
• Experience evaluating or developing engineering tools, troubleshooting methodologies, and software platforms.
• Experience working directly with Engineering teams to investigate software defects, validate fixes, and drive customer resolution.
• Proven experience troubleshooting complex customer issues in production environments and driving them to resolution.
• Excellent analytical, problem-solving, written, and verbal communication skills in English; ability to communicate with engineers, architects, operations teams, IT leaders, and executives.
• Ability to present technical findings, remediation plans, risk assessments, and status updates to technical and non-technical audiences.
• Ability to learn new technologies rapidly, work independently, and contribute to a cross-functional team.
• Flexibility, adaptability, and a customer-first mindset in a fast-paced, customer-critical environment.

Nice to have

• Experience designing, implementing, optimizing, and troubleshooting enterprise wireless networks.
• Industry certifications such as CCNP/CCIE, JNCIP/JNCIE, Aruba certifications, or equivalent experience.
• Additional European languages.

Culture & Benefits

• Hybrid work model with office collaboration and customer-facing support.
• Health and wellbeing benefits supporting physical, financial, and emotional wellbeing.
• Personal and professional development programs supporting career growth and technical expertise.
• Inclusive workplace that values varied backgrounds and individual uniqueness.
• Work involves collaboration with a broader services organization and strategic customers.