Lead Workforce Management Analyst

Location: Hybrid; three days in office per week at a hub location in Cedar Rapids, Denver, or Philadelphia, United States. Relocation assistance is not provided.

Salary: $72,000–$75,000 annually, plus potential annual bonus.

Company

hirify.global is a financial services company providing insurance, retirement, investment, employee benefits, and related financial solutions as part of Aegon.

What you will do

• Lead onboarding plans for new teams entering the workforce management program and align implementation with senior management.
• Analyze business events, historical work volumes, trends, and staffing levels to produce forecasts and recommend staffing and training needs.
• Facilitate daily, weekly, monthly, and yearly planning, including load balancing and augmentation strategies to meet service objectives and manage costs.
• Partner with front-line managers on intraday and change management processes and recommend operational adjustments.
• Review work volumes, service levels, production results, and performance drivers with management; develop improvement action plans.
• Produce operational reporting, build leadership relationships, and coach operations managers and staff analysts on workforce tools and methods.

Requirements

• Bachelor’s degree in a business-related field or equivalent education and experience.
• Eight years of experience in workforce management.
• Written and verbal communication skills for presenting information across all organizational levels.
• Analytical, problem-solving, and organizational skills for managing multiple complex initiatives.
• Coaching skills and advanced proficiency in Microsoft Excel.
• Legal authorization to work in the United States without immigration sponsorship or an employer of record.

Nice to have

• Experience in a team lead or supervisory role.
• Strong communication and interpersonal skills, including the ability to collaborate with, influence, and communicate with senior leadership and executive stakeholders.

Culture & Benefits

• Hybrid work environment with three required office days per week.
• Eligible employees may receive competitive pay, an annual bonus, pension plan, 401(k) match, employee stock purchase plan, and insurance benefits.
• Tuition reimbursement, career training and development, paid time off, paid holidays, parental leave, adoption assistance, and backup care are available to eligible employees.
• Wellness, employee assistance, volunteer, inclusion and diversity, employee resource group, recognition, and employee discount programs are offered.