Workforce Management Analyst II

Location: Portland, Maine, USA; Chattanooga, Tennessee, USA; or Columbia, South Carolina, USA

Base salary: $63,500–$120,000 per year

Company

hirify.global is a Fortune 500 provider of employee benefits and service solutions, serving more than 39 million people worldwide with approximately 10,000 employees.

What you will do

• Translate customer and business needs into reporting solutions and actionable information from multiple data sources.
• Develop and present complex analyses, data stories, ad hoc reports, trend analyses, and recommendations to leadership and business groups.
• Build and improve analytical tools, forecasting models, capacity plans, and workforce management processes.
• Analyze operational forecasts, staffing inputs, capacity requirements, service trends, call volumes, and arrival-pattern drivers.
• Recommend improvements to staffing effectiveness, forecast accuracy, statistical confidence, and operational efficiency.
• Collaborate cross-functionally and mentor lower-level peers as needed.

Requirements

• Bachelor’s degree or equivalent knowledge and skills gained through education, training, and experience is preferred.
• 4+ years of experience in data analytics or equivalent relevant experience.
• Strong analytical, mathematical, reasoning, investigative, attention-to-detail, process, strategic-thinking, and planning skills.
• Ability to work with business intelligence databases, including SQL, SAS, Informix, and Cognos, and pull data from multiple sources.
• Knowledge of business performance metrics such as service level, AHT, and adherence.
• Ability to produce reports and resource plans based on customer needs and specified requirements.
• Excellent interpersonal, listening, written, and verbal communication skills, including the ability to communicate clearly and professionally.

Culture & Benefits

• Full-time role with flexible work environments.
• Award-winning culture with inclusion and diversity as priorities.
• Health, vision, dental, short- and long-term disability, mental health support, and generous paid time off including paid volunteer time.
• Performance-based incentive plans, career advancement opportunities, student loan repayment options, and tuition reimbursement.
• 401(k) contributions of up to 9.5%, subject to the terms of the applicable plan.