IT Coordinator (Hospitality)

Location: Guadalajara, Jalisco, Mexico; on-site

Company

hirify.global is a global hospitality company operating a portfolio of hotel brands and focused on guest experiences and workplace culture.

What you will do

• Provide technical support to hotel departments and Team Members for hardware, software, systems, connectivity, and technology-related incidents.
• Monitor hotel IT infrastructure, network connectivity, systems, and technology equipment.
• Coordinate installation, configuration, maintenance, troubleshooting, and preventive repairs for computers, printers, communication devices, A/V equipment, and other assets.
• Maintain IT inventory, equipment assignments, service-request records, repair documentation, and maintenance records.
• Coordinate escalations with hirify.global Technology teams and external vendors, and support hotel operations, meetings, and events.
• Provide basic guidance and training, follow information security and data protection standards, and recommend corrective actions for recurring issues.

Requirements

• Bachelor’s degree or technical background in Information Technology, Computer Systems, Engineering, or a related field.
• Previous experience in IT support, preferably in hospitality or another service-oriented environment.
• Knowledge of hardware, software, networks, connectivity, and troubleshooting.
• Strong customer-service and problem-solving skills.
• Ability to prioritize multiple requests and respond effectively to operational needs.
• Availability to provide support according to hotel operational requirements.

Nice to have

• Intermediate English.

Culture & Benefits

• Full-time, on-site work supporting hotel operations.
• Work within hirify.global’s technology standards, information security requirements, and data protection practices.
• Opportunity to contribute to an award-winning hospitality workplace culture and a global hotel brand environment.