8 дней назад
Senior Support Analyst – Device Management (Microsoft Intune)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Support Analyst – Device Management (Microsoft Intune): Designing, implementing, administering, and supporting endpoint management, virtual desktop, and thin-client environments with an accent on Intune, SCCM, AVD, endpoint security, and Zero Trust. Focus on resolving complex escalated incidents, performing root cause analysis, automating administration with PowerShell, and improving services through ITIL processes.
Location: Mexico City, Mexico; full-time, in-person collaboration prioritized.
Company
helps global companies operate and modernize mission-critical IT systems, data architectures, security, and cloud environments.
What you will do
- Design, implement, configure, administer, and support Microsoft Intune, with a strong focus on Windows Autopilot.
- Administer Microsoft Configuration Manager (SCCM), including policies, imaging, rules, and patch management.
- Design and manage Azure Virtual Desktop environments, including host pools, workspaces, and FSLogix profiles.
- Configure and support Thin Clients such as IGEL, Dell Wyse, and HP ThinPro.
- Implement endpoint security baselines, hardening, Zero Trust, MFA, and Conditional Access; monitor compliance, security, and performance.
- Resolve complex Level 1 and Level 2 escalations, perform root cause analysis, document solutions, and support ITIL incident, problem, and change management.
Requirements
- Proven experience as a Senior Support Analyst in Microsoft environments, focused on Intune/Endpoint Manager, Azure Virtual Desktop, and Configuration Manager.
- Strong expertise in Intune, including policies, configurations, Autopilot, compliance, and administration.
- Strong expertise in Configuration Manager, Group Policy, endpoint security, hardening, and Zero Trust concepts.
- Experience with VDI solutions such as Azure Virtual Desktop, Citrix, or AWS WorkSpaces.
- Hands-on experience with Thin Clients such as IGEL, Dell Wyse, HP, or equivalent technologies.
- Solid knowledge of Azure Active Directory, identity, access management, networking, VPN, DNS, connectivity, and VDI requirements.
- Experience with PowerShell for automation, administration, and troubleshooting, plus infrastructure migration or modernization projects.
- Strong analytical and complex troubleshooting skills.
- Fluent English required.
Nice to have
- Microsoft certifications in Azure, Intune, AVD, Configuration Manager, or related technologies.
- Experience with hybrid on-premises and cloud environments.
- Familiarity with ITIL processes and best practices.
- Knowledge of Digital Employee Experience (DEX).
Culture & Benefits
- Inclusive environment focused on learning, corporate responsibility, and community.
- Health, dental, and vision coverage, wellness programs, retirement savings plans, and paid holidays.
- Work model prioritizes in-person collaboration while providing flexibility for productivity, work styles, and personal circumstances.
Будьте осторожны
Если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого. Это мошенники. Обязательно жмите «Пожаловаться» или пишите в поддержку. Подробнее в гайде →
Музыка
Осень
Поддержка