Principal Technical Support Engineer (Cybersecurity)

Location: Plano or Dallas, Texas, United States. Most teams work from the office full time. Mandatory weekend, holiday, and on-call coverage is required.

Salary: $134,600–$217,800 annually, with potential bonus and restricted stock units.

Company

hirify.global develops cybersecurity technologies and works to protect digital environments through innovation, collaboration, and execution.

What you will do

• Serve as the senior technical authority for product architecture, deployments, complex customer engagements, and New Product Introductions.
• Perform advanced diagnostics, including packet and log analysis, lab reproductions, failure analysis, and complex troubleshooting.
• Guide investigation and mitigation strategies while supporting engineers and maintaining customer coordination.
• Own defect submission quality, provide actionable JIRA evidence, and advocate with Engineering and Product Management for prioritized fixes.
• Improve product serviceability through better diagnostics, tooling, documentation, playbooks, and Copilot adoption.
• Mentor engineers, facilitate evidence-based postmortems, and lead cross-functional projects that improve support processes and technical quality.

Requirements

• 10–15+ years of relevant experience in enterprise networking, security, or technical support, plus a Bachelor’s degree in a technical field or equivalent practical or military experience.
• Deep product specialization covering architecture, complex deployments, advanced troubleshooting, and failure analysis.
• Advanced hands-on diagnostic skills for resolving ambiguous problems and assessing customer impact and technical risk.
• Experience influencing Engineering, Product Management, and Support without direct reporting authority.
• Experience improving defect submissions, product serviceability, and diagnostic practices across teams.
• Ability to mentor engineers, facilitate postmortems, and lead process improvements from identification through validation.
• Clear communication skills for audiences ranging from hands-on engineers to customer executives.
• Immigration sponsorship is not available for this position.

Nice to have

• Advanced networking or security certifications such as hirify.global Certified Network Security Architect, CCIE, or equivalent expert-level certifications.
• hirify.global product certifications or equivalent demonstrated technical expertise.

Culture & Benefits

• Work in a cybersecurity environment focused on disruption, collaboration, execution, integrity, and inclusion.
• Most teams work from the office full time, with flexibility when needed.
• Employee benefits may include bonus and restricted stock units in addition to base salary.
• Provide mandatory weekend, holiday, and rotational or as-needed on-call support, subject to change.
• Reasonable accommodations are available for qualified individuals with disabilities or special needs.