Business Analyst Level II

Location: Fort Wayne, IN, US. A hybrid work arrangement may be available according to department and organizational policy; occasional travel between company locations may be required.

Company

hirify.global operates across departments to improve processes, systems, data use, and enterprise-wide operational alignment.

What you will do

• Conduct discovery for organizational transformation initiatives and document current-state processes, inefficiencies, risks, and system gaps.
• Lead stakeholder requirements sessions and translate business needs into functional and technical requirements, BRDs, and user stories.
• Partner with engineering, CX, finance, IT, and BI teams to implement system improvements, reporting, and workflow automation.
• Perform root cause analysis and ad hoc data analysis to support fact-based decisions and scalable solutions.
• Build and lead business cases and ROI models for operational initiatives.
• Lead complex enterprise-wide initiatives, define analysis and governance standards, influence operational strategy, and mentor junior team members.

Requirements

• Bachelor's degree or equivalent experience; equivalent combinations of education and experience may be considered.
• 5–7+ years of business analysis, operations, or consulting experience, including cross-functional project delivery.
• Foundational process mapping and documentation skills using tools such as Visio, Lucidchart, or Miro.
• Experience gathering and documenting business requirements and user stories, including BRDs and functional and technical requirements.
• Strong analytical skills, comfort working with data, attention to detail, and willingness to learn.
• Experience partnering with technical and non-technical teams, with effective communication and stakeholder-management skills.
• Familiarity with KPIs, performance dashboards, and BI tools such as Power BI, Tableau, or Snowflake.
• Expertise in process analysis, root cause analysis, scalable solution design, business cases, ROI models, governance, and process-documentation standards.
• Project leadership, mentoring, and the ability to translate business needs into enterprise solutions.

Nice to have

• Experience in SaaS, GovTech, or technology-enabled services organizations.
• Exposure to CRM, ERP, or contact center platforms such as Salesforce or Amazon Connect.
• Experience supporting automation or AI-driven initiatives.
• Additional familiarity with Power BI, Tableau, Snowflake, or similar BI tools.

Culture & Benefits

• Full-time professional office environment with a standard schedule.
• Hybrid work may be available according to department and organizational policy.
• Occasional extended hours may be required around cutovers, go-lives, period-end constraints, and critical project milestones.
• Travel is up to 10%, including occasional travel between company locations.
• Physical work includes prolonged desk and computer use, occasional office movement, and lifting up to 15 pounds, with or without reasonable accommodation.