Customer Success Manager (SaaS)

Location: Remote in the United States; Boston, Massachusetts

Company

hirify.global is a 3D product visualization SaaS platform helping furniture and home brands create, manage, and deploy product content across digital and in-store channels.

What you will do

• Manage a portfolio of mid-market and enterprise US accounts.
• Own onboarding, adoption, value realization, renewals, and the broader post-sale lifecycle.
• Build Success Plans aligned with customer KPIs and drive adoption across hirify.global modules.
• Monitor account health, manage churn risk, and prepare renewal forecasts.
• Run business reviews, deliver customer training, and coordinate with Sales, Product, Integration, and Support.
• Identify and qualify upsell and cross-sell opportunities for Sales and share customer insights with product and commercial teams.

Requirements

• 2–3 years of experience in Customer Success, Account Management, or a similar SaaS role, ideally in MarTech.
• Experience managing renewals and protecting revenue.
• Commercial awareness and confidence discussing customer value.
• Strong stakeholder management skills.
• Data-driven and proactive approach.

Culture & Benefits

• Individual contributor role within a scaling SaaS business.
• Success is measured through gross retention, accurate renewal forecasting, strong portfolio adoption, qualified expansion opportunities, and positive customer advocacy.