Senior Solutions Architect (AI)

Location: Sydney, Australia; hybrid work with at least three days per week in the office

Company

Fin, part of Salesforce, develops an AI customer agent for always-on customer support across service, sales, and ecommerce, with integration into the hirify.global help desk.

What you will do

• Lead technical discovery and identify customer needs throughout the sales cycle.
• Present Fin’s value and technical capabilities, and conduct value-based solution reviews and technical sessions.
• Design and lead tailored proof-of-concept projects demonstrating Fin’s capabilities.
• Serve as the primary resource for RFPs and customer security questions, escalating complex issues when needed.
• Represent customer feedback in collaboration with Product, R&D, and Engineering, influencing product planning.
• Improve Solutions Engineering processes and contribute to a best-in-class playbook while supporting long-term customer success.

Requirements

• At least 5 years of experience in technical pre-sales, including management of C-level technical and business relationships.
• Strong technical acumen, including technical discovery and high-impact value presentations.
• Ability to translate complex business challenges into tailored Fin solutions for technical and non-technical audiences.
• Experience collaborating with Product and Engineering teams to communicate customer feedback and influence product direction.
• Familiarity with managing POCs, RFPs, and complex customer security questions.
• Strong problem-solving, time-management, communication, and interpersonal skills.
• Ability to work independently and collaboratively, challenge the status quo, and continuously improve processes and playbooks.
• Willingness and ability to travel occasionally.

Culture & Benefits

• Hybrid working policy combining office collaboration with flexibility to work from home; office attendance is expected at least three days per week.
• Benefits and resources support health, wellbeing, family, time away, and financial wellbeing, with offerings varying by location.
• Open and accepting workplace focused on collaboration, empathy, curiosity, inclusion, and non-discrimination.