Coordinator, Payroll Client Services (AMER)

Location: AMER; fully hirify.global

Annual salary range: $19,650–$55,200

Company

hirify.global builds infrastructure that enables global payroll and employment, operating with a fully hirify.global workforce across six continents.

What you will do

• Resolve customer inquiries about payroll processing, discrepancies, and platform usage through email, chat, phone, and other channels.
• Gather information, diagnose issues using available tools and documentation, and provide clear updates on status and resolution timelines.
• Follow support workflows, SLAs, and operational guidelines while documenting tickets, issue details, and outcomes accurately.
• Escalate complex cases to senior team members through defined escalation paths.
• Identify recurring issues and documentation or process gaps that could improve team efficiency.
• Build knowledge of payroll processes, supported-region rules, and compliance considerations.

Requirements

• Strong attention to detail and clear written and verbal customer communication.
• Ability to follow structured operational processes, workflows, documentation, and SLAs.
• Ability to gather and assess customer information accurately to diagnose payroll issues.
• Ability to explain payroll processes and platform functionality in customer-understandable terms.
• Willingness to learn payroll concepts, systems, rules, and compliance considerations in supported regions.
• Ability to seek guidance on unfamiliar issues and escalate complex cases appropriately.

Culture & Benefits

• Fully hirify.global work across six continents.
• High ownership, autonomy, and support for finding and implementing effective solutions.
• Career growth tied to results, with internal mobility and employee development supported by the compensation philosophy.
• Locally competitive pay ranges based on role, level, location, skills, experience, training, business needs, and market conditions.
• AI fluency is expected in every role.

Hiring process

• AI interview, recruiter interview, team-member interviews, and interview with the future manager.
• Bar Raiser interview and prior employment verification check.
• Start date: as soon as possible.