Developer Engagement Specialist (Roblox)

TL;DR

Developer Engagement Specialist (Roblox): Assisting in resolving creator escalations and managing communication between Roblox and its developer community with an accent on customer support and technical understanding. Focus on maintaining detailed records and providing exceptional service to creators.

Location: Based in the UK/EU

Hourly Pay Range: $20 USD

Company

Roblox is a platform that empowers a global community of developers and creators to build immersive digital experiences.

What you will do

• Assist in resolving creator day-to-day escalations and emergencies.
• Manage communication between Roblox staff and creators.
• Maintain detailed records of customer interactions and transactions.
• Dedicate up to 40 hours per week, primarily Monday through Friday.

Requirements

• Strong verbal and written communication skills.
• Demonstrates endless patience and a positive attitude.
• In-depth understanding of Roblox and the Roblox community.
• Solid knowledge of the technical aspects of Roblox Studio.
• Experience developing on Roblox and/or other creation platforms.