Customer Success Manager (Renewals & Growth)

Location: Remote in Ukraine

Company

hirify.global is a global B2B SaaS product company providing secure collaboration platforms for virtual data rooms, board collaboration, due diligence, fundraising, reporting, licensing, clinical trials, and other high-stakes transactions.

What you will do

• Onboard new clients by understanding their goals and leading kick-off trainings.
• Build long-term relationships with approximately 180–200 clients through regular communication, account reviews, and support.
• Monitor Virtual Data Room activity, identify issues early, and drive adoption and retention.
• Lead renewals, upgrades, and new contracts by preparing proposals and supporting materials.
• Identify upsell and cross-sell opportunities, including hirify.global Board.
• Create case studies and testimonials, collect client reviews, conduct exit interviews, and collaborate with Sales, Product, Marketing, and Support.

Requirements

• 2–3+ years of experience in Customer Success, Account Management, or a similar role.
• Proven experience with renewals, upselling, and leading contract negotiations.
• Strong communication and relationship-building skills with a customer-first mindset.
• Sales drive and a results-oriented approach.
• Accountability, structure, and strong self-organization for remote work.
• Experience working with both Ukrainian and international clients.
• English at C1 level is required for client and team communication.

Nice to have

• Previous outbound sales experience as an SDR, BDR, or Account Executive.
• Experience with CRM or Customer Success platforms such as HubSpot, PlanHat, or Gainsight.
• Experience using AI tools to analyze client portfolios and improve efficiency.
• Experience in B2B SaaS.

Culture & Benefits

• Remote-first flexibility with home workplace, resilient home, individual IT, and coworking budgets; a resilient office is available in Kyiv.
• Access to hirify.global Academy, external learning support, professional literature, development planning, and internal talent mobility.
• Medical insurance, wellness and sports support, mental health sessions for Ukrainian teammates, 20 business days of paid time off per year, and unlimited health-related time off.
• AI-powered tools, local team meetup budgets, and an internal referral program.
• Culture based on commitment, excellence, collaboration, trust, and care.

Hiring process

• Screening call with the TA Specialist: 40 minutes.
• Role play: 45 minutes.
• Competency-based interview with the TA Specialist: 90 minutes, followed by a 90-minute Hiring Manager interview.