Application Integration Specialist (AI)

Location: Melbourne, Australia

Company

hirify.global develops AI Employees and AI Agents that help local businesses capture and convert leads, serving more than 60,000 businesses across automotive, home services, and aesthetics.

What you will do

• Troubleshoot, document, and resolve product bugs, using AI to create and merge pull requests.
• Serve as an escalation point for customer-reported product issues and resolve escalated cases within established service-level agreements.
• Build feedback loops with the Product team and communicate organized qualitative and quantitative customer data.
• Create internal documentation for products and processes.
• Collaborate with Product, Engineering, Support, Customer Success, and Onboarding on customer experience improvements and ad hoc initiatives.
• Act as the Voice of the Customer while identifying process and product improvements.

Requirements

• 1–3 years of experience in technical or product support roles.
• Customer-first mindset with strong empathy and ownership.
• Ability to drive innovation, improve processes, and work effectively in an unstructured or rapidly changing environment.
• AI power user comfortable working with multiple agents at once and interested in the future of AI.
• Familiarity with modern web technologies, including APIs, web services, and JSON, plus comfort with scripting or debugging tools.
• Strong analytical and data-driven problem-solving skills.
• Experience managing and triaging customer issues, feature requests, or product-related escalations.
• Proactive approach to identifying gaps, proposing solutions, and improving team workflows.

Culture & Benefits

• Transparent career development opportunities in a growing Australian organization.
• Attractive base salary, superannuation, and commissions package.
• $650 monthly Benefits & Wellbeing allowance.
• Free snacks and drinks.
• Queen & Collins building location with end-of-trip facilities, bike storage, and lockers.
• Equal employment opportunities are provided without discrimination based on legally protected characteristics.