Director, Enterprise Sales, AI & Experience Orchestration (Overlay Team) (AI)

Location: Florida, USA; telecommuting allowed. The position is associated with Menlo Park, California, and requires at least 50% domestic and international travel.

Salary range: $224,661.00–$234,661.00. A separate anticipated base compensation range of $156,800.00–$275,800.00 is also listed, with possible commission or performance-based bonus eligibility.

Company

hirify.global provides an AI-powered experience-orchestration platform connecting people, systems, data, and AI for more than 8,000 organizations worldwide.

What you will do

• Lead AI sales-overlay strategy, cross-functional growth initiatives, and enterprise go-to-market programs across strategic industries and segments.
• Support account executives, solution consultants, and partners with AI positioning, deal coaching, pipeline growth, and executive-level value narratives.
• Guide enterprise customers through AI transformation across hirify.global Cloud CX, including automation, augmentation, autonomy, routing, and experience orchestration.
• Design and lead AI proof-of-concept and proof-of-value engagements with success criteria, measurement plans, KPI tracking, and ROI/TCO business cases.
• Incubate and launch AI products and features from market validation through scaling, coordinating R&D, Product, Marketing, cloud, and partner ecosystems.
• Deliver keynotes, executive workshops, and thought leadership on Agentic AI while coaching sales teams on responsible AI, data governance, privacy-by-design, and human-in-the-loop practices.

Requirements

• Bachelor’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field plus eight years of experience in a computer-related occupation; two additional years of relevant experience may substitute for the degree.
• At least three years executing enterprise go-to-market for AI-enabled SaaS or CCaaS solutions, including sales plays, field enablement, deal coaching, and executive value narratives for large enterprise accounts.
• At least three years positioning and solutioning enterprise CCaaS across voice and digital channels on hirify.global Cloud or comparable platforms, using at least two of: virtual agents/conversational AI, agent assist/copilot, predictive routing/engagement, and speech/text analytics.
• At least three years mapping customer journeys and building experience-orchestration roadmaps aligned with AI automation, routing strategies, operational workflows, and measurable CX and operational outcomes in large enterprise contact centers.
• At least three years designing and leading AI proof-of-concept or proof-of-value engagements, including success criteria, measurement plans, and KPI-linked ROI/TCO cases covering containment, AHT/efficiency, CSAT, and conversion.
• At least three years supporting AI commercialization and deal governance, including technical RFP/RFI responses and coordination with Legal and Commercial stakeholders on procurement, SLAs, and commercial terms.
• At least two years supporting AI product lifecycle activities from market validation and pilots through launch enablement and scale, including integration planning with major cloud and partner ecosystems.
• Experience working globally with diverse teams, customers, and regulatory environments.

Culture & Benefits

• Flexible-first working culture with telecommuting, flexible schedules, and work-from-home opportunities.
• Medical, dental, vision, telehealth, fertility, and adoption benefits, plus a 401(k) matching program.
• Open Time Off, 10 paid holidays, paid volunteer time, and additional well-being programs.
• Mentorship, learning programs, leadership development, and education support.
• AI-focused work at enterprise scale within a global organization.

Hiring process

• Applications are reviewed by the Talent Acquisition team and hiring team.
• Selected candidates typically complete a Zoom interview followed by meetings with the hiring manager and interview team.
• The process generally includes no more than five interviews, followed by final steps.