Fraud Operations Manager (Fintech)

Location: New York, United States; in-office Monday–Thursday at the Flatiron HQ with remote work available on Fridays

Salary: $120K–$130K per year, plus equity

Company

hirify.global provides geolocation SDKs, maps APIs, and AI-enabled solutions for marketing, fraud, and operations teams, processing more than 1 billion API calls per day.

What you will do

• Build deep expertise in hirify.global’s functionality and back office UX to enable customers to use the platform effectively.
• Analyze and document anomalous or fraudulent end-user behavior and recommend fraud-rule, alerting, reporting, and platform optimizations.
• Act as a fraud-vector subject-matter expert for internal teams and customer fraud and risk stakeholders.
• Use AI and automation tools to analyze labelled datasets and extract attributes for anti-fraud modeling.
• Map fraud vectors to end-user journeys, monitor trends across banking, fintech, marketplace, and real-money gaming verticals, and help customers respond to bad actors.
• Own fraud and risk relationships for assigned accounts, lead recurring fraud syncs, collaborate with Customer Success and Solutions Engineering, and inform new product capabilities.

Requirements

• 3–5 years of experience in fraud operations, risk, or trust and safety at a bank, fintech, payments company, or online marketplace.
• Familiarity with geolocation software and experience using location data.
• Experience with SQL for querying and analyzing data, diagnosing root causes, and recommending operational or product improvements.
• Ability to explain complex fraud problems to technical and non-technical stakeholders, including why specific fraud vectors matter to non-fraud stakeholders.

Nice to have

• Advanced Google Sheets or Excel experience.
• Experience with Metabase, Tableau, Looker, or similar tools.

Culture & Benefits

• High-performance, ambitious, and entrepreneurial environment with customers ranging from high-growth startups to Fortune 500 companies.
• Meaningful stock options in a fast-growing company.
• 401(k) plan with a 4% match.
• Unlimited PTO, 12 weeks of paid parental leave, and health, dental, and vision insurance with 100% employee coverage.
• New Flatiron HQ, top-notch equipment, catered lunches, commuter benefits, and fitness benefits.