Manager, Fraud Operations (Fintech)

Location: Hybrid role based in New York, NY, with relocation expense coverage to NYC or SF if needed.

Salary: Target base salary of $170,000–$230,000 for SF/NY; equity target of $155,000–$210,000. Nationwide target base salary is $155,000–$210,000 with equity.

Company

Ramp builds smart financial infrastructure embedded in business transaction flows, automating payments, risk flagging, spend categorization, and financial close for more than 85,000 companies.

What you will do

• Manage and continue building a team of Fraud Operations Specialists handling alerts, investigations, fund recovery, coverage, and service-level agreements.
• Develop expertise in risk management policies covering underwriting, payments, transactions, credit limit changes, and collections across Ramp products.
• Partner with Product, Engineering, and Data Science to build risk tooling and improve operational efficiency.
• Work with risk strategy teams to create closed-loop policy and procedure improvements.
• Use data and analytics to prioritize solutions and research emerging fraud trends for decisioning systems.
• Coordinate fraud incidents and on-call responses, handle sensitive cases and customer escalations, and support Customer Support with fraud-prevention education.

Requirements

• At least 8 years of risk management experience, including account takeovers and a broad range of payment-related fraud.
• At least 2 years of experience building and managing teams.
• Strong background in process development and improvement.
• Investigative and critical-thinking skills.
• Excellent written and verbal communication skills.
• Experience integrating AI into daily work.
• Experience with consumer, corporate, or small-business cards, payments, invoices, lending, or related industries.

Nice to have

• Experience with Regulation E, NACHA, and Visa Core rules and regulations.
• Experience with Zendesk and Retool.
• Experience in high-growth startups.

Culture & Benefits

• Flexible PTO, home-office equipment ordering, a health and wellness stipend, intra-office travel budget, and weekly coffee stipend.
• United States employees receive medical, dental, and vision coverage, One Medical membership, 401(k) with employer match, fertility HRA, parental leave, pet insurance, and in-office meals and refreshments.
• Benefits are also available to full-time employees in Canada and the United Kingdom, with country-specific health, retirement, disability, and parental-leave programs.
• Ramp values high agency, urgency, end-to-end ownership, and consequential decision-making.

Hiring process

• Referred candidates must contact the referring person so that person can apply on their behalf.
• Ramp contacts candidates only through official @Ramp.com email addresses and does not request payment or sensitive personal information.