Risk Operations Analyst (Fintech)

Location: Palo Alto, California, United States; hybrid work in the Bay Area. Minimum coverage is Sunday through Thursday, 12:00–8:00 PM Pacific Time.

Salary: $80,000–$90,000 base salary annually, plus equity.

Company

hirify.global is a profitable fintech platform modernizing the U.S. trucking and logistics industry through fleet fuel management solutions for owner-operators and small fleets.

What you will do

• Own the Risk Operations queue and investigate identity-verification, account-block, and fraud-escalation cases from start to finish.
• Respond to new cases quickly, resolve them within policy, and maintain clear handoff notes for the daytime team.
• Use transaction data, identity and device signals, and case-management tools to document evidence and reasoning for consistent, auditable decisions.
• Balance fraud and loss prevention with customer impact; escalate cases outside policy and partner with Customer Success to unblock legitimate customers.
• Identify emerging fraud patterns and repeat false positives, recommending control improvements that reduce unnecessary friction.
• Contribute to SOPs, macros, quality reviews, and regular calibration sessions; collections, disputes, chargebacks, and payment arrangements are outside this role.

Requirements

• 1–3 years of queue-based, judgment-heavy experience in fraud or risk operations, trust and safety, KYC/identity verification, payments support, or escalated customer support.
• Ability to own a fast-moving queue and end each shift with it under control.
• Sound judgment under ambiguity, remaining appropriately skeptical without assuming every customer is a bad actor.
• Clear, concise writing for case notes read by teammates and sometimes customers.
• Comfort working with data in ticketing systems and spreadsheets.
• Availability to work Sunday through Thursday, 12:00–8:00 PM Pacific Time.

Nice to have

• SQL or BI tools experience.
• Experience in payments, financial services, fuel, or trucking.

Culture & Benefits

• Hybrid work combining in-office collaboration with remote work in the Bay Area.
• Competitive salary, equity, multiple health benefit options, 401(k) matching, and Responsible Time Off.
• Commuter benefits, lunches and snacks, and support for significant career growth.
• Collaborative, high-growth environment with customer-focused values and regular calibration sessions.
• Annual company offsite event, Mudfest.