L2 IT Support Technician

Location: Welland, Ontario, Canada

Starting salary: $58,000 CAD, with final compensation based on experience and qualifications.

Company

hirify.global develops and manufactures products that power global industries, with a focus on safety, collaboration, continuous improvement, and advanced manufacturing projects.

What you will do

• Support network and hosting infrastructure using a Smart Hands approach; configure and optimize devices for performance and reliability.
• Provide first-line technical support for incidents and RITMs, resolving hardware, software, network, and end-user issues.
• Participate in IT projects and integrate technology solutions across locations and new entities within the Matrix organization.
• Diagnose complex network and IT system issues, update data servers and network equipment, and troubleshoot outages and performance problems.
• Collaborate with network architects, project teams, vendors, and internal teams to optimize infrastructure and support automation systems.
• Maintain technical documentation, develop end-user training materials, and contribute to the knowledge base and project handovers.

Requirements

• Experience providing IT support for end users, hardware, software, networks, incidents, and service requests.
• Experience supporting network and hosting infrastructure, including configuring devices, updating servers and network equipment, and troubleshooting outages.
• Ability to diagnose and resolve complex technical issues and support network optimization and security policies.
• Ability to contribute to IT projects and integrate hardware, software, and automation solutions.
• Ability to collaborate with cross-functional teams, vendors, network architects, and project teams.
• Ability to create and maintain technical documentation, support procedures, training materials, and knowledge-base content.

Culture & Benefits

• Safety-focused, collaborative, and inclusive work environment with a commitment to continuous improvement and equitable recruitment.
• Medical, dental, vision, and life insurance for employees and families from day one.
• Employee assistance program, health care spending account, paid personal days, and on-site gym access.
• $300 annual fitness reimbursement, safety shoe reimbursement, prescribed safety glasses, and RRSP/TFSA and pension plan matching.
• Tuition assistance, professional development, internal training, and career development opportunities.
• Accessibility accommodations are available throughout recruitment and employment under the Ontario Human Rights Code and AODA.