Technical Support Specialist (ERP)

Location: Canada (Remote)

Salary: CAD 75,000–80,000 per year

Company

hirify.global provides a platform for collecting and reconciling B2B payments, connecting finance teams, business systems, customers, and payment activity into one ecosystem.

What you will do

• Serve as the escalation point for complex technical issues involving ERP integrations, APIs, middleware, custom configurations, ETL processes, token migrations, and third-party connectors.
• Perform log analysis, error tracing, root-cause analysis, issue replication, and diagnosis in sandbox or demo environments.
• Investigate data integrity, system performance, security, and compliance concerns across finance, supply chain, HR, and other ERP modules.
• Collaborate with Product, Engineering, QA, ecosystem partners, and vendors to validate releases, escalate bugs, and resolve cross-platform issues.
• Lead complex customer cases, escalation calls, incident reviews, and war rooms while communicating technical details clearly to customers and internal stakeholders.
• Create troubleshooting guides, runbooks, knowledge-base articles, and detailed case documentation; analyze recurring issues and recommend product or process improvements.

Requirements

• Proven experience supporting ERP systems such as SAP, Oracle, NetSuite, or Microsoft Dynamics, or complex SaaS platforms.
• Strong troubleshooting and problem-solving skills, including SQL/database management, API diagnostics, and system integration.
• Familiarity with finance, HR, or supply-chain business processes and the ability to connect technical issues to business impact.
• Experience with system upgrades, patch management, and regression testing.
• Ability to manage user accounts, roles, and permissions in ERP or enterprise software.
• Excellent written and verbal communication skills, including the ability to explain technical details to non-technical audiences.
• Ability to balance rapid issue resolution with technically deep, sustainable root-cause solutions.

Culture & Benefits

• Regular full-time employment in a remote role based in Canada.
• Opportunity to influence support and product direction through direct insight into customer technical challenges.
• Cross-functional work with Product, Engineering, QA, customers, ecosystem partners, and third-party vendors.