Field Technical Support Representative

Location: Ottawa, Ontario, Canada; onsite customer support across the Greater Ottawa Area. The role requires travel within the Greater Toronto Area and Southwestern Ontario, despite the posting indicating no scheduled travel.

On-target earnings: $55,650–$60,000 CAD annually.

Company

hirify.global provides printing, personal computing, software, services, and IT infrastructure solutions to customers worldwide.

What you will do

• Provide onsite post-sales technical support for hirify.global printers, graphics hardware, personal computers, workstations, peripherals, operating systems, and networking products.
• Install, configure, reinstall, maintain, repair, and diagnose customer hardware and software systems.
• Deliver break-fix, reactive, standard, advanced, remote, and local support across low-end, mid-end, and high-end products.
• Act as the primary contact for assigned customer service issues, clarify needs, resolve problems, and escalate issues when required.
• Use hirify.global systems, reporting, administrative functions, and proactive monitoring tools to support service delivery and identify prevention opportunities.
• Work with customers, account managers, hirify.global Authorized Service Providers, peers, and support partners in a 24/7 service environment.

Requirements

• Vocational diploma or associate degree in a technical field with 2–4 years of related experience, or a degree with 1–2 years of relevant experience.
• Valid Ontario driver’s license required.
• Strong analytical, technical problem-solving, communication, telephone, and basic presentation skills.
• Knowledge of hardware and software troubleshooting, operating systems, basic networking, system diagnostics, testing, and onsite repair.
• Ability to gather information, anticipate needs, propose solutions, gain agreement, and resolve complex malfunctions.
• Ability to build customer relationships, interact with people at all levels, manage time, and perform reporting and administrative functions.
• Ability to work independently under limited supervision and perform effectively in high-pressure situations.
• Ability to work in a team environment and commitment to customer satisfaction.
• Successful candidates must pass a basic standard Criminal Records check and sign hirify.global’s Confidentiality, Non-Solicitation, and Conflict of Interest Agreement.

Culture & Benefits

• Full-time employee position with hirify.global Canada.
• Group medical, dental, life insurance, and disability benefits, subject to applicable plan terms.
• 15 paid vacation days per year, prorated based on the start date.
• Work in a customer-focused onsite delivery organization supporting enterprise and SMB customers across multiple industry verticals.
• The role operates in a 24/7 support environment; the posting lists no shift premium.
• hirify.global is an equal opportunity employer and provides accommodation during the selection process for qualified candidates with special needs.