Agent Support Liaison (Insurtech)

Location: Uncasville, CT, United States of America

Company

hirify.global is an independent distributor of life, health, and wealth insurance products with a strong insurtech focus, supporting independent agents and clients nationwide.

What you will do

• Conduct Quality of Business reviews to verify business quality and compliance standards.
• Maintain agent databases and master debt records.
• Manage and investigate client complaints and escalations.
• Host training on debt management practices and develop educational resources for agents and administrators.
• Support pre-licensing education partnerships, platform utilization, carrier relationships, and agent operational needs.
• Resolve agent inquiries through phone, email, and other communication channels.

Requirements

• Experience with Microsoft Office, specifically Excel.
• Ability to analyze data, maintain reports, and manage multiple operational priorities.
• Excellent communication, relationship management, and problem-solving skills.
• Strong organizational skills and exceptional attention to detail.

Nice to have

• Experience with Freshdesk.

Culture & Benefits

• Full-time position in a family-like, hyper-growth environment.
• Professional development opportunities and career advancement support.
• Competitive compensation and benefits for employees and their families.
• Equal opportunity employer providing reasonable accommodations for qualified applicants with disabilities.