Customer Support Specialist IV

Location: Onsite four days per week at the USPS location in Memphis, TN

Company

hirify.global provides customer support and application services for the US Postal Service Address Change Service.

What you will do

• Research and analyze issues involving services, data, and reports; document and present findings.
• Handle incoming calls, phone messages, and multiple email accounts while providing clear customer support.
• Resolve application and service problems by identifying customer needs, determining root causes, explaining solutions, expediting corrections, and following up.
• Support multiple applications with minimal supervision and act as a liaison between programmers and end users or customers.
• Test applications, create test plans, document results, and prepare supporting documentation.
• Attend customer service meetings and complete cross-training as needed.

Requirements

• U.S. citizenship or Green Card status and the ability to obtain a Public Trust clearance are required.
• At least 4 years of experience in the information technology field, including 6+ years of technical customer support experience.
• Excellent organizational, verbal, written communication, and analytical skills.
• Ability to manage multiple tasks simultaneously and support multiple applications with minimal supervision.
• Knowledge of Microsoft Excel and Word.
• Ability to work onsite four days per week at the USPS location in Memphis, TN.

Culture & Benefits

• Full-time position supporting the USPS Address Change Service support team.
• Work includes customer-facing support, collaboration with programmers, application testing, and cross-training.
• Public Trust background investigation required, including an in-depth background check.